Returns & Refunds

We want you to feel confident ordering from Glowrack.

Return Window

Eligible products may be returned within 30 days of delivery.

Unless defective or otherwise protected by applicable law, returned items should generally be:

Subject to applicable law, exclusions may include:

Your statutory consumer rights are not affected where applicable.

Include:

We will review the information and provide the appropriate next steps.

Where direct exchanges are unavailable, you may need to return the eligible product and place a new order.

Any applicable fee must be clearly disclosed and comply with local consumer law.

Do not send products to an address without receiving return instructions first.

Approved refunds are issued to the original payment method.

Your financial institution may require additional processing time after a refund has been issued.

Do I pay return shipping?
ubject to applicable consumer law.

How long do refunds take?
After approval, we initiate the refund promptly. Your bank or payment provider controls final posting time.

Can sale products be returned?
subject to applicable consumer law.

Can I return a damaged product?
Contact support rather than submitting it as a standard return.